Pardon the honesty of this post. I am halfway through a pretty stiff Tom Collins. I have begun calling my clients and telling them about my retirement. This is torture.
One of the worst things is that I have no idea what my clients will say. Clients that I thought would be happy for me feel betrayed and are angry. They haven’t been all that nice about this. Some clients feel like I’ve discarded them by assigning them to another advisor. A few didn’t like the advisor I assigned them to. Many were astonished that I was retiring, and a few were incredulous that I could.
Some of them, though, are happy for me. One reminded me of something I said in a seminar 20 years ago that impacted the way she looked at investments. Another told me that he’d never seen anyone work as hard as I did when I started my business- and that he was proud of my success. There were a couple of clients who expressed gratitude for the years of helpful advice, and for me worrying more about their finances than they did.
A client who has worked with me for more than 20 years asked me why, really, I was leaving. And I explained as best I could, about the misery of clients blaming you for down markets. About the weight of responsibility for clients who want me to make all of the investment decisions, who don’t want to understand how it all works, but are angry when it goes down. About waking up in the middle of the night trying to come up with solutions for clients who are in impossible situations, or who dump their personal problems on me to solve. He knew, but I reminded him, about the new rules and regulations that make my job harder to do, and the new computer system that sucks time out of my day, but doesn’t benefit me or my clients in any way. It just covers corporate liability and makes me want to bang my head on the desk. He got it, I think.
I’ve been plowing through the phone calls, setting up appointments to introduce the clients to their new advisors. The faster this is done, the faster I’m out of here. I’m going through it faster than I thought I could. If I keep up this brutal pace, I will be done sooner than I expected. But I think I’m going to have to take Friday off. I need it.